Frequently Asked Questions

Frequently Asked Questions

Orders & Shipping

Where is my order?

Once your order has been dispatched, you'll receive a tracking email with a link to follow your delivery. Please allow 1–2 business days for tracking to update after dispatch.

I never got my order. What do I do?

We're sorry to hear that! Please contact us at 0413 419 968 or email us at c123_li@yahoo.com.au and we'll investigate right away. We recommend first checking with neighbours and your local post office in case it was left there.

Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible if you need to make a change. Once an order has been dispatched, we're unable to make changes.

Returns & Refunds

What's your return/refund/exchange policy?

We want you to love your purchase! Please review our full Refund Policy for details on eligibility, timeframes, and how to lodge a return.

Can I exchange an item?

Yes, exchanges may be available depending on stock. Please refer to our Refund Policy for full details, or contact us directly and we'll do our best to help.

How long does a refund take?

Once your return is received and approved, refunds are typically processed within 5–7 business days back to your original payment method.

Products

Are your products natural/cruelty-free?

We carefully curate products that align with our values of natural ingredients and mindful self-care. Product-specific details are listed on each product page.

How do I know which product is right for me?

Each product page includes detailed descriptions and usage instructions. If you need personalised advice, feel free to reach out to us directly.

Contact Us

How can I get in touch?

You can call us on 0413 419 968 or use the contact form on our Contact page. We aim to respond to all enquiries within 1 business day.